The same four steps in every industry. Only the details change: your workflow, your systems, your rules.
Inbound or web, the agent picks up instantly and identifies itself as automated — every call, by design. No hold music, no “press 1.”
It checks live availability and finishes the job: quotes the real total and books the room, files the claim, or screens the applicant. It reads and writes your own systems, not just an FAQ.
A secure payment link by text, never a card number read out loud. The booking is written back into your system with a record number you can look up.
The moment anyone asks for a person, it hands the call off. If the front desk doesn’t pick up, the console tells you exactly that, so a dropped transfer is never a mystery.
Tell it about your property, import your rates and policies, set your hours and transfer number, then place a test call and hear your own agent before it goes live.
After that, you change what it says, test it on a call, and ship it yourself. Keep it on a short leash at first and loosen it as you build trust: from suggesting replies, to acting with your review, to running on its own. Nothing goes live until you approve it. No ticket, no waiting.